At pk939, protecting the personal information of our players is not a legal formality — it is a core operational commitment. This Privacy Policy explains precisely what data we collect from registered players across Pakistan, why we collect it, how it is stored and secured, who we share it with, and what rights you hold over your own information.
These principles summarise how pk939 approaches data privacy. They are not a substitute for the full policy below — but they give you a clear picture of where we stand before you read the complete legal text.
pk939 collects only the personal data that is strictly necessary to operate a licensed gaming platform — including identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is required for these specific, clearly defined purposes.
pk939 will never sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your CNIC details, contact information, and financial records are held in strict confidence and are shared with external parties only where legally required or operationally necessary.
All personal and financial data transmitted to and from pk939 is protected by 256-bit SSL/TLS encryption. Data stored on our servers is encrypted at rest and access is restricted to authorised personnel only, operating under strict internal data access controls and audit logging.
We are straightforward about what data we hold and why. This Privacy Policy is written in plain, accessible English so that every pk939 player — whether in Karachi, Lahore, Faisalabad, or Islamabad — can clearly understand what information is being processed and for what purpose.
You have the right to access, correct, and request deletion of your personal data held by pk939, subject to our legal retention obligations. You may also object to certain forms of data processing. All such requests are handled by our support team and acted upon within a reasonable timeframe.
pk939 does not hold your personal data indefinitely. Retention periods are defined for each category of data in accordance with our licensing obligations, AML regulations, and standard industry practice. When data is no longer required, it is securely deleted or anonymised in a manner that prevents recovery.
The table below outlines the categories of personal data collected by pk939, the lawful basis for processing each category, and the primary purpose for which it is used.
| Data Category | Examples | Purpose | Lawful Basis |
|---|---|---|---|
| Identity | Full name, date of birth, CNIC number, CNIC scan | Account registration, KYC/AML verification, age compliance | Legal obligation; Contractual necessity |
| Contact | Email address, mobile number, city of residence | Account communications, support correspondence, security alerts | Contractual necessity; Legitimate interest |
| Financial | JazzCash/EasyPaisa number, bank account title, transaction history | Deposit processing, withdrawal verification, fraud prevention | Contractual necessity; Legal obligation |
| Technical | IP address, device ID, browser type, session timestamps | Platform security, fraud detection, responsible gaming monitoring | Legitimate interest |
| Behavioural | Game history, bet amounts, session duration, login frequency | Responsible gaming tools, bonus eligibility, platform improvement | Legitimate interest; Consent |
| Communications | Live chat transcripts, support emails, complaint records | Dispute resolution, service improvement, compliance record-keeping | Contractual necessity; Legal obligation |
pk939 ("we", "us", "our") is an online casino and sports betting platform operating under an international gaming license and accessible to eligible players in Pakistan via the website pk939.pro and the pk939 mobile application. pk939 acts as the data controller in respect of all personal data collected through the platform from registered players and site visitors.
References to "you" or "the Player" in this Privacy Policy refer to any individual who accesses, registers on, or uses the pk939 platform in any capacity, including visitors who browse the site without creating an account.
This Privacy Policy applies to all personal data collected, processed, and stored by pk939 in connection with the operation of the pk939.pro platform, including the website, the mobile application available via the Download page, customer support channels, and any promotional communications sent by pk939 to registered players.
This Policy should be read alongside the pk939 Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall legal framework governing your use of the platform. In the event of any conflict between this Policy and those documents on matters relating to data privacy, this Privacy Policy shall prevail.
Note: This Policy does not apply to third-party websites or services that may be linked from within the pk939 platform. pk939 accepts no responsibility for the privacy practices of third-party payment processors, game providers, or any other external services, and encourages players to review those parties' own privacy policies.
pk939 collects personal data from players through several channels, including the account registration form, KYC verification submissions, payment transaction records, customer support interactions, and automated technical data collection from the platform itself.
The principal categories of personal data collected by pk939 are as follows:
pk939 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any such data is incidentally disclosed in a support communication, it will not be processed for any purpose and will be deleted at the earliest practicable opportunity.
pk939 processes your personal data for the following specific, lawful purposes:
pk939 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Responsible gaming flags and account risk scores generated by automated systems are always reviewed by a member of the pk939 compliance or support team before any restrictive action is taken on your account.
pk939 uses cookies and similar tracking technologies on the pk939.pro website and mobile application to maintain session continuity, remember player preferences, detect fraudulent login attempts, and collect aggregated analytics data to improve the platform.
The cookies used by pk939 fall into the following categories:
pk939 does not use third-party advertising cookies or behavioural retargeting technologies. You may manage cookie preferences via your browser settings, however disabling strictly necessary cookies will impair your ability to log in and use the platform.
pk939 does not sell, rent, or otherwise commercially transfer your personal data to third parties. Personal data is shared with external parties only in the following limited and clearly defined circumstances:
Important: All third-party service providers engaged by pk939 who process personal data on our behalf are contractually bound to handle that data in accordance with applicable data protection standards and to use it solely for the specific purpose for which it was shared.
pk939 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pk939 will notify affected players without undue delay and take all reasonable steps to contain the breach and prevent recurrence. pk939 will also notify the relevant regulatory authority as required under applicable law.
While pk939 maintains rigorous security standards, no platform can guarantee absolute security against all threats. Players are responsible for maintaining the confidentiality of their own account credentials and must notify pk939 support immediately if they suspect unauthorised access to their account.
pk939 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, pk939 will securely delete or irreversibly anonymise your personal data in accordance with industry-standard data disposal procedures.
As a pk939 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the pk939 support team via live chat or email, and allow up to 30 calendar days for your request to be processed.
Please note that some of these rights are subject to limitations under applicable law. For example, pk939 cannot delete KYC or financial transaction data during the mandatory retention period imposed by AML regulations, even upon request. Where a request cannot be fully complied with, pk939 will explain the reason clearly in its response.
The pk939 platform is strictly intended for individuals who are 21 years of age or older. pk939 does not knowingly collect personal data from individuals under the age of 21. If pk939 becomes aware that personal data has been collected from a minor, that account will be immediately suspended, all associated data will be deleted at the earliest practicable opportunity, and the matter will be escalated to the pk939 compliance team.
Parents and guardians who believe that a minor has registered on the pk939 platform are encouraged to contact support immediately via live chat so that the account can be identified and closed without delay.
pk939 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — such as a new category of data being collected, a new third party being granted access to player data, or a significant change to retention periods — pk939 will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.
Non-material changes, such as clarifications, typographical corrections, or formatting updates, may be made without advance notice and will take effect immediately upon publication. The "Last Updated" date at the top of this page will be revised to reflect the date of any change.
Continued use of the pk939 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the platform and contact support to request account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how pk939 has handled your personal data, please contact the pk939 support team in the first instance:
pk939 aims to resolve all privacy-related requests and complaints within 30 calendar days of receipt. Where a complaint cannot be resolved to your satisfaction through the internal process, you may escalate the matter to the relevant data protection authority or the dispute resolution body specified under pk939's gaming license.
For further information on your rights and responsibilities as a pk939 player, please also review the FAQ page, which contains answers to commonly asked questions about account data, KYC requirements, and responsible gaming tools.
Every pk939 player holds these rights over their personal data. Contact our support team via live chat at any time to exercise any of the following.
Request a full copy of the personal data pk939 holds about you, including details of how and why it is being processed.
Request correction of any inaccurate or outdated personal data held in your pk939 player account.
Request deletion of your data where it is no longer needed, subject to our mandatory legal retention periods.
Ask pk939 to pause processing of your data in specific circumstances while a request or complaint is being assessed.
Object to processing based on legitimate interest, including certain types of profiling used for responsible gaming monitoring.
Request a structured, machine-readable export of the personal data you have provided to pk939 where technically feasible.